Refund policy

1. Eligibility for Refund

1.1 Returns for Change of Mind

To be eligible for a refund due to a change of mind:

  • The product must be returned in a brand new condition (sealed and unopened).
  • The product must be returned with any included accessories.
  • Request must be submitted within 14 days of receiving your order.

1.2 Warranty Claims

To be eligible for a refund related to a warranty claim, the following terms and conditions apply:

  • Proof of purchase, such as the order number or receipt, must be provided.
  • The product should be returned in accordance with the warranty terms and conditions outlined below.

1.3 Software-Related Issues: Please note that if the issue you are experiencing is software-related and can be rectified with a software update, it will not be deemed a product defect.

2. Warranty Terms and Conditions

2.1 Warranty Period: Our products come with a 12-month warranty, unless otherwise stated at the time of purchase.

2.2 Covered Issues: Our warranty covers defects in materials and workmanship under normal use. This includes manufacturing defects and malfunctions that occur during the warranty period.

2.3 Exclusions: The warranty does not cover the following:

  • Normal Wear and Tear: Any deterioration in performance or appearance, such as minor scuffs, scratches, or fading of components due to regular use over time.
  • Accidental Damage: Any damage resulting from accidents, such as drops, impacts, exposure to extreme weather conditions, or improper installation.
  • Unauthorized Modifications: Any alterations or repairs not performed or approved by the manufacturer, including tampering with the device’s hardware or software.
  • Improper Use or Installation: Damage caused by using the dash cam in ways not intended by the manufacturer, including but not limited to improper mounting or wiring, or using incompatible accessories.
  • Cosmetic Damage: Any superficial damage that does not affect the functionality of the dash cam, such as minor dents, scratches, or discoloration.
  • Water or Liquid Damage: Damage resulting from exposure to water, moisture, or any other liquids, unless the dash cam is explicitly rated as waterproof.
  • Power Supply Issues: Damage caused by power surges, use of incorrect voltage, or faulty power supplies not provided by the manufacturer.
  • Commercial Use: The warranty applies to personal use only and does not cover dash cams used in commercial vehicles or fleets.

Remember: The warranty typically covers manufacturing defects in materials or workmanship. If you have any concerns about whether a specific issue is covered, feel free to contact our customer support team.

2.4 Warranty Claim Process: To initiate a warranty claim, please follow these steps:

  1. Contact our customer support team at contact@drivevision.com.au within the warranty period.
  2. Provide the necessary details, including your order number, a detailed description of the issue, and any supporting evidence if applicable.
  3. You may be requested to provide additional evidence of the issue, which may include video or photographic evidence.
  4. We may request troubleshooting to diagnose the issue or ask for the product to be returned for evaluation. You will receive instructions on the necessary steps to proceed.

2.5 Warranty Remedies: If your product is found to have a covered defect under warranty, we will, at our discretion, provide one of the following remedies:

  • Repair the product.
  • Replace the product.
  • Provide a refund in accordance with our refund policy.

2.6 Installation and Uninstallation Costs: Please note that we are not responsible for any costs associated with the professional installation or uninstallation of your dash cam. If your product was professionally installed, any removal, reinstallation, or related labor expenses will not be covered under our warranty or refund policy. This is the responsibility of the customer.

3. Return Process

3.1 Returns for Change of Mind

To initiate a return for a change of mind, please follow these steps:

  1. Contact our customer support team at contact@drivevision.com.au within 14 days of purchase.
  2. Provide the necessary details, including your order number and reason for return.

3.2 All Returns

Upon approval of your return request for both change of mind and warranty claims, you will receive instructions on how to return the product.

4. Refund Process

Upon receiving and inspecting the returned item:

  • For change of mind returns, we will process your refund.
  • For warranty claims, refunds or replacements will be provided in accordance with the warranty terms and conditions.

Please note that the refund amount may be subject to deductions for any applicable restocking fees or, in the case of change of mind returns, any shipping costs incurred.

5. Non-Refundable Items

Please be aware that the following items are non-refundable:

  • Gift cards or promotional vouchers.
  • Items that are not in their original condition or packaging, or that are damaged or missing parts for reasons not due to our error.
  • Items returned after the 7-day refund period.

6. Consumer Rights Under ACCC

We acknowledge that as a consumer, you have rights that cannot be excluded under the Australian Consumer Law (ACL) by the Australian Competition and Consumer Commission (ACCC). You may be entitled to a refund or replacement of the product as required by law.

7. Processing Time and Refund Method

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

  • For change of mind returns, the refund will be processed within 7 business days and credited back to your original payment method.
  • For warranty claims, refunds or replacements will be provided in accordance with the warranty terms and conditions.

8. Shipping Costs

Unless otherwise specified, you are responsible for paying the shipping costs associated with returning the item. Please note that shipping costs are non-refundable.

9. Contact Us

If you have any questions or require further assistance regarding our refund policy or warranty terms and conditions, please do not hesitate to contact our customer support team at contact@drivevision.com.au. We are here to assist you.