Shipping policy
Shipping within Australia
We're delighted to offer free standard shipping for all orders within Australia.
- Australia Post Standard Shipping:
- Estimated delivery time: 3-6 days
- Free
- Australia Post Express Shipping:
- Estimated delivery time: 1-3 days
- Flat rate: $11.95
- Orders are typically processed and shipped same day with orders received before 1pm AEST.
- Orders placed on weekends or public holidays will be processed on the next business day.
- You'll receive a shipping confirmation email or sms with tracking information once your order is on its way.
- For pre-orders, please note that your item will be shipped once it becomes available in our inventory.
- We currently ship to all addresses within Australia, including PO Boxes and Parcel Lockers.
- While we strive to meet estimated delivery times, please note that they are not guaranteed.
- Unexpected delays may occur due to factors beyond our control, such as weather events or carrier issues.
- We appreciate your understanding and patience in such situations.
- Once your order is shipped, you'll receive an email or sms with a tracking number.
- You can use this number to track your package's journey on our website or the carrier's website.
- In the rare event that your package is lost or damaged during transit, please contact us immediately.
- We'll work with the carrier to resolve the issue and ensure you receive your order.
- Shipping rates are subject to change.
- Any applicable taxes or duties are the responsibility of the customer.
- If you have any questions or concerns about shipping, please don't hesitate to contact our customer support team.